TERMS OF SERVICE

OVERVIEW

This website is operated by MyBuddy. Throughout the site, the terms “we”, “us” and “our” refer to MyBuddy.

MyBuddy offers this website, including all information, tools, products and services available from this site to you, the customer, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms and policies referenced herein.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website or use our Services.

Our store is hosted by Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are of legal age in your place of residence or have the permission of a parent or legal guardian where required.

You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws when using our Services.

You must not transmit viruses, malicious code or other harmful material.

A violation of these Terms may result in suspension or termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone where permitted by applicable law.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.

We may update, modify, suspend or discontinue any part of our website or Services where reasonably necessary.

The headings used in these Terms are included for convenience only and do not affect the interpretation of these Terms.

SECTION 3 – PRODUCTS AND PRODUCT INFORMATION

We make every reasonable effort to display our products, descriptions, specifications, colors and images as accurately as possible.

However, the appearance of products may vary slightly depending on your screen, device settings or manufacturing variations.

Product descriptions, prices and availability may be updated at any time without prior notice.

We reserve the right to discontinue products or limit quantities where reasonably necessary.

We do not guarantee that every product will meet every customer's personal expectations. This does not affect any rights you may have under applicable consumer law in relation to defective, damaged, incorrectly described or otherwise non-conforming products.

SECTION 4 – ORDERS

By placing an order with MyBuddy, you are making an offer to purchase the selected products.

We reserve the right to accept, refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability or incorrect customer information.

Payment must be successfully processed before an order can be fulfilled.

Please review your order carefully before submitting it.

If you notice an error after placing your order, please contact us as soon as possible at contact@mybuddyshop.com. We will do our best to make changes before processing or shipment, but changes or cancellations cannot be guaranteed once an order has entered fulfillment.

We may contact you using the email address, telephone number or other contact information supplied with your order if we need additional information.

SECTION 5 – PRICES AND PAYMENT

Prices, discounts and promotions may change without notice.

The price applicable to your purchase is the price displayed at checkout when your order is placed, subject to correction of obvious pricing errors where permitted by law.

Any applicable shipping charges, taxes or other charges will be shown where required during the ordering process.

You agree to provide accurate, complete and current billing, payment and contact information for all purchases made through our store.

SECTION 6 – SHIPPING AND DELIVERY

Shipping destinations, estimated processing times and estimated delivery times are described in our Shipping Policy.

Delivery times are estimates unless expressly stated otherwise.

Unexpected delays may occur due to shipping carriers, customs processing, weather conditions, peak periods or other circumstances outside our reasonable control.

Tracking information will be provided when available.

If you experience a problem with the delivery of your order, please contact us at contact@mybuddyshop.com so we can investigate and assist you.

Nothing in this section limits rights or remedies that cannot legally be excluded under applicable consumer law.

SECTION 7 – RETURNS, REFUNDS AND ORDER ISSUES

If you experience an issue with your order, including receiving a damaged, defective or incorrect product, please contact MyBuddy at contact@mybuddyshop.com as soon as possible.

Please contact us before sending any product back. We will review your request and provide appropriate instructions based on the circumstances.

Any return, refund or other resolution will be handled in accordance with our Refund Policy and applicable consumer laws.

Products sent to an address without prior instructions or authorization from MyBuddy may not be processed as a return.

SECTION 8 – ACCURACY OF INFORMATION

We make reasonable efforts to ensure that the information available through our website is accurate and current.

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates or availability.

We reserve the right to correct errors, update information or cancel affected orders where permitted by applicable law.

SECTION 9 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our website may provide access to tools, applications or services provided by third parties.

Your use of third-party services may also be subject to the terms, conditions and privacy policies of those third parties.

We are not responsible for third-party websites, products or services that are outside our reasonable control.

Please review the relevant third-party terms and policies before using their services.

We may introduce new features, tools or services to our website in the future. Such features will also form part of the Services and may be subject to these Terms.

SECTION 10 – THIRD-PARTY LINKS

Certain content, products or services available through our website may include materials or links from third parties.

Third-party links may direct you to websites that are not affiliated with MyBuddy.

We are not responsible for examining or evaluating the content, accuracy, products, services, policies or practices of third-party websites.

We encourage you to review the policies and terms of any third-party website before entering into a transaction or providing personal information.

SECTION 11 – RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify, which provides the e-commerce technology that enables us to operate our store.

Purchases made through the MyBuddy store are transactions directly between you and MyBuddy, not between you and Shopify.

Shopify may process certain information in connection with operating our store and providing its services.

For further information about how personal information is collected and processed, please review our Privacy Policy.

SECTION 12 – INTELLECTUAL PROPERTY

Unless otherwise stated, the MyBuddy brand, website design, original text, graphics, logos and other original content displayed on our website are owned by or licensed to MyBuddy and are protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes.

You may not reproduce, distribute, republish, commercially exploit, copy or modify protected MyBuddy content without prior written permission, except where otherwise permitted by applicable law.

Third-party trademarks, product names, images and other intellectual property remain the property of their respective owners.

SECTION 13 – REVIEWS, FEEDBACK AND USER CONTENT

If you submit a product review, comment, suggestion, photograph, video or other content to MyBuddy, you confirm that you have the necessary rights to submit that content.

You must not submit content that is unlawful, abusive, misleading, defamatory, obscene, threatening or that infringes the rights of another person.

Where permitted by applicable law and subject to applicable privacy rights, you grant MyBuddy a non-exclusive, worldwide, royalty-free license to use, reproduce, modify and display submitted content in connection with operating, improving and promoting our business and Services.

We reserve the right to monitor, edit or remove content that violates these Terms or applicable law.

You remain responsible for the accuracy and legality of any content you submit.

SECTION 14 – PERSONAL INFORMATION

Personal information submitted through our store is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how it may be used or shared and what privacy rights may be available to you.

Because our store is hosted by Shopify, certain information may also be processed by Shopify and other service providers necessary to operate our store.

SECTION 15 – PROHIBITED USES

You may not use our website or Services:

• for any unlawful or fraudulent purpose;

• to violate applicable laws or regulations;

• to infringe intellectual property, privacy or other rights;

• to transmit viruses, malware or harmful code;

• to harass, threaten, abuse or harm another person;

• to submit intentionally false or misleading information;

• to impersonate another person or entity;

• to send spam or other unauthorized communications;

• to unlawfully collect or track personal information;

• to interfere with the security or operation of our website; or

• to misuse, scrape or exploit our website in a way that materially interferes with its operation, except where such activity cannot lawfully be restricted.

We reserve the right to restrict or terminate access to our Services where these Terms are materially violated.

SECTION 16 – ERRORS, INACCURACIES AND OMISSIONS

There may occasionally be information on our website containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping charges or estimated delivery times.

Where permitted by applicable law, we reserve the right to correct errors or inaccuracies, update information or cancel affected orders.

If an order is cancelled after payment has already been received, any applicable refund will be processed to the original payment method.

SECTION 17 – DISCLAIMER OF WARRANTIES

We aim to provide reliable products, information and Services.

However, we cannot guarantee that access to our website will always be uninterrupted, timely, secure or error-free.

To the maximum extent permitted by applicable law, our Services are provided on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees, remedies or consumer rights that cannot legally be excluded or limited under applicable law.

SECTION 18 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, MyBuddy and its service providers will not be liable for indirect, incidental, special or consequential losses arising from the use of our website, Services or products where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms is intended to remove or reduce mandatory consumer protections or other rights that cannot legally be waived.

SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless MyBuddy and its service providers from third-party claims, damages or reasonable costs arising directly from:

• your unlawful use of our Services;

• your material breach of these Terms; or

• your infringement of the rights of a third party.

This section does not limit any rights or protections that cannot legally be excluded.

SECTION 20 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 21 – TERMINATION

You may stop using our Services at any time.

We may suspend or terminate access to our Services if these Terms are materially violated or where otherwise permitted by applicable law.

Any obligations or provisions that by their nature should continue after termination will remain in effect.

SECTION 22 – ENTIRE AGREEMENT

These Terms of Service, together with the policies and other terms referenced on our website, constitute the agreement between you and MyBuddy regarding your use of the Services.

Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

SECTION 23 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide our Services shall be governed by and construed in accordance with the laws of the Netherlands.

Nothing in these Terms is intended to limit or exclude any mandatory consumer rights or protections that may apply to you under applicable law.

SECTION 24 – CHANGES TO THESE TERMS

You can review the most current version of these Terms of Service on this page at any time.

We reserve the right to update or modify these Terms to reflect changes to our Services, business practices or legal requirements.

Where required by applicable law, material changes will be communicated appropriately.

Your continued use of the Services following an update will be subject to the updated Terms to the extent permitted by applicable law.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service can be sent to:

MyBuddy
Email: contact@mybuddyshop.com

Last updated: August 2026