PRIVACY POLICY

Last updated: August 14, 2026

MyBuddy operates this online store and website, including all related information, content, features, tools, products and services offered through the website (the “Services”).

This Privacy Policy explains how MyBuddy collects, uses, stores and shares your personal information when you visit our website, make a purchase, contact us or otherwise use our Services.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our Services to you.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how we collect, use and disclose personal information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact information

This may include your:

• name;

• billing address;

• shipping address;

• email address; and

• telephone number.

Order and transaction information

This may include:

• products you purchase, return, exchange or request information about;

• order details;

• payment status;

• shipping and delivery information; and

• transaction history.

Payment information

When you make a purchase, payment information may be collected and processed by Shopify and the relevant payment providers.

Depending on the payment method you choose, this may include credit or debit card information, payment account details, billing information and transaction information.

MyBuddy does not necessarily receive or store your complete payment card details.

Account information

If customer accounts are available, we may collect information associated with your account, including your username, password or other authentication information, preferences and settings.

Communications with us

When you contact MyBuddy, we may collect the information you provide to us, including information contained in customer service requests, emails, messages, return or refund requests and other communications.

Device and usage information

When you visit or use our website, certain information may be collected automatically, including:

• IP address;

• browser type;

• device information;

• network information;

• information about how you interact with our website;

• pages and products viewed;

• referring website or source; and

• cookies and similar technologies.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• directly from you when you place an order, create an account, contact us or otherwise provide information;

• automatically through your use of our website, including through cookies and similar technologies;

• from Shopify, which powers our online store;

• from payment processors;

• from shipping, fulfillment and logistics partners;

• from analytics and marketing providers; and

• from other service providers that help us operate our business.

HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information to:

Provide our products and Services

This includes processing payments, fulfilling orders, arranging shipping and delivery, providing tracking information, managing returns or refunds and providing customer support.

Communicate with you

We may use your contact information to communicate with you regarding your order, delivery, customer service requests, account or other matters relating to our Services.

Improve and protect our Services

We may use information to operate, maintain, troubleshoot, analyze and improve our website, products, Services and customer experience.

We may also use information to detect, investigate and prevent fraud, abuse, security incidents or other unlawful activity.

Marketing and advertising

Where permitted by applicable law, we and our advertising or marketing partners may use certain information to provide marketing communications, measure advertising performance and show advertising that may be relevant to you.

Where consent is required, we will request it before using your information for such purposes.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in those communications.

COOKIES AND SIMILAR TECHNOLOGIES

Our website and the services we use may use cookies, pixels and similar technologies.

These technologies may be used to:

• operate essential website functions;

• remember your preferences;

• maintain your shopping cart;

• understand how visitors use our website;

• improve website performance;

• prevent fraud;

• measure advertising performance; and

• support marketing and advertising.

Shopify also uses cookies and similar technologies in connection with providing its platform and services.

Depending on your location, you may have the ability to manage or reject certain non-essential cookies through the privacy controls available on our website or through your browser settings.

Blocking certain cookies may affect the functionality or availability of parts of our Services.

HOW WE SHARE PERSONAL INFORMATION

We may share personal information with third parties when reasonably necessary to operate our business and provide our Services.

These parties may include:

• Shopify;

• payment processors;

• fulfillment partners;

• suppliers;

• shipping and logistics providers;

• customer service providers;

• analytics providers;

• advertising and marketing providers;

• IT, hosting and security providers; and

• professional advisers where necessary.

We may also disclose information where required to comply with applicable law, legal proceedings, regulatory requirements or lawful government requests, or where necessary to protect our rights, customers, business or Services.

We do not intend to disclose personal information for purposes unrelated to operating, improving, protecting or promoting our business and Services except as described in this Privacy Policy or as otherwise permitted or required by law.

SHOPIFY

Our online store is hosted and powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our store in order to provide and improve its platform and related services.

Information you provide through our store may be transmitted to and processed by Shopify and other service providers located in countries other than your country of residence.

Shopify's own privacy practices are governed by its applicable privacy notices and policies.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy, security or content of third-party websites or services.

If you follow a link to another website or service, we recommend reviewing that party's privacy policy before providing personal information.

CHILDREN'S DATA

Our Services are intended for general audiences and are not intended to be used by children to purchase products independently.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information improperly, please contact us at contact@mybuddyshop.com.

SECURITY AND RETENTION

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes and enforce agreements.

The appropriate retention period may depend on the type of information, why it was collected and applicable legal requirements.

INTERNATIONAL DATA TRANSFERS

Because MyBuddy uses Shopify and other international service providers, your personal information may be processed or stored outside your country of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

These safeguards may include recognized contractual protections or other legally approved transfer mechanisms.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

• request access to personal information we hold about you;

• request correction of inaccurate personal information;

• request deletion of certain personal information;

• request restriction of certain processing;

• object to certain processing;

• withdraw consent where processing is based on consent;

• request portability of certain personal information; and

• opt out of certain uses of personal information where applicable.

These rights may be subject to limitations and exceptions under applicable law.

To exercise a privacy right, please contact us at contact@mybuddyshop.com.

We may need to verify your identity before completing certain requests.

You will not be discriminated against for exercising privacy rights available to you under applicable law.

UNITED STATES PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the applicable law, these rights may include access, correction, deletion and obtaining a copy of certain personal information, as well as the ability to opt out of certain forms of targeted advertising, sharing or sale of personal information.

Where required, applicable privacy choices will be made available through our website.

You may contact us at contact@mybuddyshop.com if you have questions regarding your privacy rights.

COMPLAINTS

If you have a complaint about how we handle your personal information, please contact us first so we can review and address your concern.

Depending on where you live, you may also have the right to submit a complaint to the competent data protection or privacy authority.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements or other operational reasons.

When we update this Privacy Policy, we will update the “Last updated” date at the top of this page.

CONTACT US

If you have questions about this Privacy Policy, our privacy practices or wish to exercise an applicable privacy right, please contact us at:

MyBuddy
Operated by Van Wessel en Büttner E-Commerce
Email: contact@mybuddyshop.com