Refund policy

REFUND POLICY

At MyBuddy, customer satisfaction is important to us. If something isn't right with your order, we're here to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return or refund request, please contact us at contact@mybuddyshop.com.

Please do not send any product back without contacting us first. If your request is accepted and a physical return is required, we will provide you with instructions on how and where to send your package.

Items sent back to us without first requesting and receiving authorization for a return may not be accepted or processed.

You can always contact us with any return or refund questions at contact@mybuddyshop.com.

RETURN CONDITIONS

To be eligible for a return under our voluntary 30-day return policy, the item must be returned in the same condition in which you received it: unused, unworn, undamaged, with all original tags, accessories and original packaging intact.

You will also need your receipt or proof of purchase.

Products showing signs of use, damage, excessive handling, missing parts, damaged packaging or incomplete packaging may be refused or may qualify for a reduced refund, to the extent permitted by applicable law.

Please do not send any product back without first contacting MyBuddy and receiving return instructions.

Returns sent without prior authorization or to an unauthorized address may not be accepted or processed.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon reception and contact us as soon as possible if your item is defective, damaged or if you receive the wrong product.

This allows us to evaluate the issue and make it right.

To help us resolve the issue quickly, we may ask you to provide your order number, a description of the problem and clear photos or videos showing the issue, product and packaging.

Once we have reviewed your request, we will provide you with the appropriate next steps.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of products may not be eligible for return, including perishable goods, custom or personalized products and certain personal care or hygiene-related products once opened, used or unsealed, where permitted by applicable law.

We also do not accept returns of hazardous materials, flammable liquids or gases.

Gift cards cannot be returned.

Please contact us if you have questions or concerns about whether your specific item is eligible for return.

Any exclusions apply only to the extent permitted by applicable law. Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.

ORDER CANCELLATIONS AND CHANGES

If you need to cancel or change your order, please contact us as soon as possible after placing your order.

We will do our best to accommodate your request. However, once an order has entered processing, fulfillment or shipment, we cannot guarantee that it can still be changed or cancelled.

EXCHANGES

If you would like to request an exchange, please contact MyBuddy first.

We will review your request and provide the appropriate options and instructions based on the circumstances.

Please do not return an item for exchange without first receiving instructions from MyBuddy.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

Notwithstanding the above, if merchandise is shipped into the European Union and the statutory right of withdrawal applies, you generally have the right to withdraw from your purchase within 14 days without giving a reason.

The withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.

During this period, you must handle the product with care. You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning.

Where possible, the product should be returned complete and with its original packaging, accessories and tags.

If the product has been used, damaged, handled more than necessary or returned incomplete, resulting in a reduction in value, you may be responsible for that diminished value, to the extent permitted by applicable law.

Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception applies.

Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.

REFUNDS

We will notify you once your refund request and, where applicable, your returned item have been received and reviewed.

If your refund is approved, the refund will be issued automatically to your original payment method.

For refunds processed under our voluntary 30-day policy, please allow up to 10 business days after approval for the refund to be processed.

Please remember that your bank, credit card company or payment provider may require additional time to process and post the refund to your account.

Where a mandatory statutory refund deadline applies, we will process the refund within the legally required timeframe.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at contact@mybuddyshop.com.