Shipping policy

SHIPPING POLICY

At MyBuddy, we do our best to process and ship your order as quickly and efficiently as possible.

Please review the information below regarding order processing, shipping, delivery and tracking.

HOW LONG DOES SHIPPING TAKE?

Our estimated delivery time is:

3–8 business days

Delivery times are estimates and may vary depending on your destination, carrier availability, customs processing and other circumstances outside our reasonable control.

Please note that delivery estimates begin after your order has been processed and shipped.

WHEN WILL MY ORDER BE SHIPPED?

We aim to process orders as quickly as possible.

Most orders are processed and prepared for shipment within 1–3 business days.

During periods of high demand, holidays, promotions or other busy periods, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation with tracking information where available.

WHERE DO WE SHIP?

MyBuddy currently ships to:

United States
Canada
United Kingdom
Australia
New Zealand

Shipping availability may vary depending on the product and destination.

If we are unable to ship your order to the address provided, we will contact you as soon as possible.

CAN I TRACK MY ORDER?

Yes.

Once your order has been shipped and tracking information becomes available, you will receive an email containing your tracking details.

Please allow 24–48 hours for tracking information to become active after receiving your shipping confirmation.

In some cases, tracking updates may take additional time to appear in the carrier's system.

CAN I CHANGE OR CANCEL MY ORDER?

If you need to change or cancel your order, please contact MyBuddy as soon as possible after placing your order at contact@mybuddyshop.com.

We will do our best to accommodate your request.

However, once an order has entered processing, fulfillment or shipment, we cannot guarantee that changes or cancellations can still be made.

Please carefully review your shipping address and order information before completing your purchase.

MyBuddy cannot guarantee that an incorrect shipping address can be corrected after an order has entered fulfillment.

CUSTOMS, DUTIES AND IMPORT CHARGES

International shipments may be subject to customs procedures, duties, taxes or import charges depending on the destination country and applicable regulations.

Where such charges apply and are not collected at checkout, they may be the responsibility of the recipient unless otherwise required by applicable law.

Customs processing may also affect estimated delivery times.

SHIPPING DELAYS

While we work with our fulfillment and shipping partners to provide reliable delivery, unexpected delays can occasionally occur.

Delays may be caused by circumstances including:

customs processing;
carrier delays;
severe weather;
holidays and peak shopping periods;
incorrect or incomplete shipping information; or
other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period or you believe there is a problem with your shipment, please contact MyBuddy at contact@mybuddyshop.com so we can review the situation.

LOST OR MISSING ORDERS

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If you believe your package may be lost or there has been an issue with delivery, please contact MyBuddy at contact@mybuddyshop.com.

We may ask you to provide your order number and other relevant information so we can investigate the shipment with our fulfillment or shipping partner.

Each situation will be reviewed individually and handled in accordance with the circumstances and applicable law.

IMPORTANT SHIPPING INFORMATION

During periods of exceptionally high demand, delivery may take longer than originally estimated.

We appreciate your patience if unexpected delays occur.

We recommend using your tracking information to follow the progress of your shipment.

If you have any concerns regarding your order, please contact us before taking further action so that we have an opportunity to investigate and assist you.